Your systems shouldn’t be the reason work slows down.
Bold City helps growing businesses connect their software, automate repetitive work, improve lead follow-up, and make company knowledge accessible. We build clean, reliable systems so your team can focus on serving clients and growing revenue.
In 15 minutes, we’ll pinpoint your biggest operational bottleneck and recommend a clear next step.
Over a decade architecting systems for 2,000+ user environments in prior enterprise roles.
Systems tailored to how your business runs.
Whether you run a fast-moving field service company or a mid-market operation, we remove operational bottlenecks across three core areas:
Lead Capture & Follow-Up
Capture incoming inquiries instantly and automate multi-touch follow-ups so warm quotes never slip away. Built for fast response times and pipeline reactivation.
- Instant inquiry capture & 60-second response
- Foundational CRM pipeline & quote tracking
- Automated follow-up & database re-engagement
CRM & Workflow Integration
Connect your core software tools to eliminate duplicate data entry, streamline team handoffs, and give leadership dependable operational visibility across every department.
- Cross-platform tool & database synchronization
- Automated departmental handoffs & approvals
- Clean CRM architecture tailored for team adoption
Company Knowledge Systems
Centralize scattered SOPs, manuals, and policies into a searchable internal knowledge system. Employees get instant, verified answers with direct citations to sources.
- Private knowledge engine grounded in verified SOPs
- Direct document citations with zero guesswork
- Accessible via Slack, Microsoft Teams, or web portal
Proof in Practice
Documented outcomes from connected workflows, automation, and structured knowledge.
Web Booking Engine, Lead Capture & Automated Invoicing
Problem: Manual inquiry intake and delayed invoice delivery slowed customer booking turnarounds.
Implemented: Deployed a high-converting web booking engine with instant lead capture, automated follow-up sequences, and connected invoicing handoffs.
Centralizing Operational Knowledge Across 5 Departments
Problem: Company policies and how-to guides were scattered across internal systems, leading to conflicting guidance.
Implemented: As Senior Salesforce Administrator and Knowledge Lead, our founder migrated 600 operational documents into Salesforce Knowledge with role-based permissions and approval workflows.
Experience gained in an enterprise role—the foundation behind our CompanyGPT approach.
Fixed-scope sprints designed for momentum.
We work in structured sprints focused on specific operational outcomes:
Assess the bottleneck
We review your current workflows and software to pinpoint where leads stall, data gets re-entered, or work slows down.
Build and connect
We configure automations, integrate your systems, and centralize company information in a targeted, fixed-scope sprint.
Validate and hand over
We test system reliability, confirm team adoption, and hand over complete ownership with full documentation.
Enterprise experience. Direct accountability.
Keosha Poole
Founder, Bold City Consulting
Keosha Poole brings an entrepreneur’s instincts, deep technical expertise, and business acumen to a practical mission: helping businesses turn operational challenges into opportunities for growth. Through enterprise roles at Shopify and PODS, she connects business systems, automates time-consuming work, strengthens lead follow-up, and makes company knowledge easier to access.
Let’s make your business easier to operate.
Book a 15-minute systems assessment to discuss what is slowing down your team and get practical recommendations on where to start.
In 15 minutes, we’ll pinpoint your biggest operational bottleneck and recommend a clear next step.